I’m not sure if this letter went out to everyone, but the other day I received a letter from Comcast. Usually, these go right in recycling after reading the first line, but this one caught my attention. My Internet speed was being increased but my modem was too old to process it. So I needed to get a new modem.
My modem was at least 4 years old, a now ancient version of the Motorola Surfboard so I wasn’t too upset to have to replace it. I called Comcast tech support to find the best, and fastest new modem they would recommend. This turned out to be the best customer service call I’ve ever had from Comcast.
First the gentleman walked me through a couple modem options and I settled on the new Motorola Surfboard SB6141 DOCSIS 3.0 Cable Modem and purchased it through Amazon for $86.